How to use this Knowledge Base

This site is a repository of overviews which include comparisons, step-by-step instructions, and links to outside sources for use of Moodle and other educational technology tools that OLET supports or helps support.

It has been designed with compatibility in mind for as many devices as possible (i.e., mobile devices, small screens, printers, screen readers). This knowledge base may be used from  from either a technical or pedagogical lens while searching content.

I’m here to get help

You can find out more about specific topics through the following methods:

Use the above tabs (next to this Welcome tab) to see some of the ways you can more easily move around this repository of resources and better understand how to get the most out of this knowledge base.

To see some suggested places to start looking for information on this knowledge base click the above Starting Points tab.

NOTE: On a smaller screen or mobile device these tabs may instead appear as an expandable accordion that you can click the titles of to see the contents therein.

Depending on what you’re after there are multiple options you have to get started in finding the help you need within this knowledge base:

Find Pedagogical Goals and FAQ on the Home Page

On the Home page of our Knowledge base site we’ve organized our most commonly asked questions into eight (8) colorful cards representing Welcome to Moodle (to help you get started with CCC’s LMS) and the 7 Principles of Good Practice in Education to help you quickly find the resources you need to accomplish your goals.

  • Clicking on the title in the colorful heading  of a card will list all articles that are related to the principle.
  • Clicking on the links listed below show only our most commonly requested articles related to the principle.

Find what a specific tool can do with Overview Articles

There is also an Overview Articles section on the left side of the page with all of our introductory articles, ideal if you know what tool you need but not exactly how to use it.

NOTES: This page is also an Overview article so it covers more general information about a topic and snippets of information organized under different tabs.

This type of article don’t (usually) have specific how-to instructions built into them, but are meant to help guide you to articles about a specific task that better meets your needs.

Find specific articles with Search our Knowledge Base

Ideal if you know exactly what you’re looking for; use the Search our Knowledge Base search bar at the top of every page to look for key words and hit Enter/Return on your keyboard to submit your request.

A list of results from across our entire knowledge base should appear listed below for you to choose from without leaving the current page you’re on.

Know what you’re after? Explore by Tag

Content is tagged for both technical terminology as well as how the 7 Principles of Good Practice in Education can be applied with campus technologies, digital or otherwise.

Our most popular tags are listed in the Navy footer area at the bottom of each page.

If the article you’re reviewing isn’t quite what you’re after we’ve tried to make it easy to find relevant articles based on levels of specificity through a few options:

Get more specific results with View Related Articles

At the bottom of most articles there is an expand/collapse section with more instructions for a given topic. These are articles for more specific tasks related to the related article. Simply click the View Related Articles link (when present) to see the list of articles.

Example: on our The Forum Activity (Discussions) article you’ll find more specific Forum-related articles such as  how to create a forum,  using  a special kind of forum called Q and A and more.

Get less specific results with Breadcrumbs

Like Hansel and Gretel following their breadcrumb trail home you can use Breadcrumbs to return to the Home page of this knowledge base or any of the broader pages in between.

Get a list of topically similar results with Related Tags

Below each article is a list of Related Tags that we’ve assigned to this article to let you know it’s about these broader topics such as Forum Activity and Entering Grades.  You can click on any tag to see a list of related articles.

NOTE: Some special tags (such as the 7 Principles: Encourage Active Learning) will also load a little icon at the top of an article to help you quickly find other ways to accomplish that same goal without limiting yourself by tool.

Get a similar result from the Previous and  Next navigation buttons

Previous and Next results are similar to tags as they will bring you to similar articles on the topic at hand but they’re useful for a more organic exploration of all the things a given tool or topic can do.

You won’t see these on all articles but if you do see them you can simply hover over them to see the title of the article they lead to.

I’m here to contribute content

Accounts for this site must be manually created by CCC’s OLET department and do NOT have Single Sign-On (SSO) with any other systems (at this time).

Contact Online@clackamas.edu or Submit a Support Request Ticket if you…

  • Have lost your existing login information for this site and cannot login.
  • Would like to contribute to this site (and have not done so before)

Select your Role to Get Started

Account Login and Password

The OLET systems admin will give you a login and password, if you need to reset this password please contact the OLET admin and they can do so for you (email and password reset do not work with our current configuration.)

Login Location

Scroll to the bottom of any kb.dl.clackamas.edu page where you will find a red Login button in the navy footer area.

Use your assigned Email and Password (this will NOT be the same as your other CCC logins.)

Create your Content!
  1. Once Logged in you can use the black bar at the top of the page and click the New menu
  2. Select Post from the available options
  3. Give the content a name with the Add title textbox
  4. Depending on what you’re writing there may be a ready-to-go template for formatting (such as our How-to step-by-step formatting) you can begin with, you can find these by clicking on the Add template button. Each template should include built-in instructions for use that are otherwise hidden unless you are actively editing the content
  5. Write up your content (a Blog post or a Knowledge Base article- we set that later) in the WPBakery Page Builder
    • Use the Duplicate button for each box/row/column of content for a consistent look and minimal time futzing with formatting
    • You can also adjust Column ratios at any time with the horizontal lines button in the top left of each row block
  6. While you CANNOT post/publish this content yourself (an editor must approve it and will ensure formatting needs are met) you can draft up as much content as  you’d like and you WILL be listed as the author of the content
  7. Click the Save draft button in the top-right corner of the page to save your progress so you can come back later
    OR
    Click the Submit for Review button in the top-right corner of the page to let an Editor know you’re ready for them to review, edit (if needed), and post your contribution
Account Login and Password

The OLET systems admin will give you a login and password, if you need to reset this password please contact the OLET admin and they can do so for you (email and password reset do not work with our current configuration.)

Login Location

Scroll to the bottom of any kb.dl.clackamas.edu page where you will find a red Login button in the navy footer area.

Use your assigned Email and Password (this will NOT be the same as your other CCC logins.)

Approve Contributor Content
  1. Once Logged in you can use the black bar at the top of the page, hover over the OLET Knowledge Base menu and click the Dashboard item
  2. From the menu on the left, click into Posts (regardless of blog entry or KB article at this point)
  3. You can apply a filter on this page to limit results to Pending posts only
  4. Click the associated Edit link (appears on hover) for the post you’d like to prepare.
  5. Review and if needed, adjust content to match like-articles such as use of templates, headings, and other elements for a cohesive site
  6. Determine the TYPE of content, Post or Page: Up by the Update button you can toggle the Post type. Pick Page for KB articles and Post for Blog entries.
  7. If this is a KB Article/Page also be sure to update Page Attributes > Parent to a relevant page that is or could be an overview page for this topic.
  8. Apply Article Tags: Review our list of pre-existing tags or choose from the most commonly used tags- more can always be added later.
  9. OPTIONAL: Scroll to the bottom of the central section:
    1. Set a Page Header image for an article under Page – Title Bar Options (Designs).
    2. Adjust the Author
    3. Set a custom Slug (what appears in the URL, ideal for content with otherwise long titles)
    4. Enter an Excerpt– if the content doesn’t have a solid paragraph intro then you can put one here for better search results.
  10. Preview the content before you Publish it- make sure everything looks correct and functions like similar pages of that type
Create your own Content!
  1. Once Logged in you can use the black bar at the top of the page and click the New menu
  2. Select Post (blog entry) or Page (article for the knowledge base) from the available options
  3. Give the content a name with the Add title textbox
  4. Depending on what you’re writing there may be a ready-to-go template for formatting (such as our How-to step-by-step formatting) you can begin with, you can find these by clicking on the Add template button. Each template should include built-in instructions for use that are otherwise hidden unless you are actively editing the content
  5. Write up your content (a Blog post or a Knowledge Base article- we set that later) in the WPBakery Page Builder
    • Use the Duplicate button for each box/row/column of content for a consistent look and minimal time futzing with formatting
    • You can also adjust Column ratios at any time with the horizontal lines button in the top left of each row block
  6. Review your article and select the relevant Article Tags from the block on the right.
    NOTE: Please do NOT make new tags unless they have been approved as a group.
  7. Page/Article only: then ensure you set the appropriate Parent in the Page Attributes block so that this article is placed nearby similar content.
  8. Click the Save draft button in the top-right corner of the page to save your progress so you can come back later
    OR
    Click the Publish button in the top-right corner of the page.

Reuse Assets: Images & the Media Library

For sustainability we try to reuse existing images as much as possible (especially since it can be time consuming to sanitize personal data out of each image when needed) this also means that when interfaces are updated you have less content to update.