Troubleshooting: Students Unable to See Submission Area and Cannot Submit Work

Home > Moodle Activities & Resources > Assignment Activity (File Submission) > Troubleshooting: Students Unable to See Submission Area and Cannot Submit Work

If a student reports they cannot see or are unable to submit work to an assignment activity check the following assignment settings:

Enter the Assignment activity.

Select the Settings option from the secondary navigation.

Expand the Availability section.

  • If Allow submissions from is enabled, ensure that this date has already passed.
  • If Cut-off date is enabled, ensure that this date has NOT already passed.

COMMON ISSUE: Ensure the year is accurate.

You can also choose to deselect the enable option for the above items.

Expand the Common module settings section.

  • Ensure Availability is set to Show on course page.

NOTE: Availability set to Hide on course page will prevent this item from showing in the gradebook.

  • If you are not using groups:
    • Ensure Group mode is set to No groups.
  • If you ARE using groups:
    • Ensure Group mode is set to Separate Groups
    • Ensure Grouping has a value OTHER than than None.

Click the Save and display button to save these changes.

Switch to Student role and view the assignment. Once you have confirmed that you can add a submission have your students try again.

If the issue persists, submit a ticket to OLET for faculty support of Moodle.